01536 607990

This Privacy Policy applies to both our website (www.ictbureau.co.uk) and use of our products.

This Privacy Policy governs our data collection, processing and usage practices. By using this website or ICT Bureau products, you consent to the data practices described in this Privacy Policy.

Personal Data

How we collect personal data

We collect personal data in a number of ways:

Via our website: We collect limited non-personally identifying information that your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser.

We also collect any personal data that you choose to give us via a contact form. If you provide any personal data on behalf of other people, it is your responsibility to ensure you have the relevant permissions to give this data to us.

We collect any personal data that you chose to enter and store in the application Agency Manager 4. If you provide any personal data on behalf of other people via this means, it is your responsibility to ensure you have the relevant permissions to give this data to us.

We collect data that users of the smartphone app (“Carer Connect”), and the landline based ECM system choose to enter.

What we do with your personal data

Any personal data we collect may be held within our database and used to:

•Operate, develop and improve our site and its contents

•Evaluate the use of our products and services

•Analyse the effectiveness of our online marketing

We will never share your personal data with any third parties. Any data processing is carried out in accordance with the Privacy and Data Protection Requirements at all times.

If you are contracted to use our products, we may use your data to contact you for reasons such as:

•Relevant customer support, maintenance and service notifications.

•Relevant and topical messages about our products and services that we feel may enhance your experience.

Customer Data held within the main product database will only be used by us to carry out the Company’s obligations arising from any contracts entered into to provide the Customer with the information, products and services that the Customer requires. We will only submit data to 3rdparties approved by yourself such as your customers, or third party services such as external ECM providers at your request.

Your rights

If you provide us with your personal information, you are entitled to:

•Review the user information that you have supplied to us

•Request that we correct any errors, outdated information, or omissions in user information that you have supplied to us

•Request that your information is not be used to contact you

•Request that your user information be deleted from our records

•To opt out of being contacted by us

To exercise any of these rights, please contact us via:


•DPO, The ICT Bureau, 15 Waterloo Place, Leamington Spa, CV32 5LA

We will promptly change, correct, or delete your information and notify you of the action we have taken.


Upon your first visit to our website or cloud.ictbureau.co.uk, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to control the display of content on our web site. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some services on cloud.ictbureau.co.uk may not function properly without cookies.

We may place the following cookies:

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

All Cookies used by us are used in accordance with current UK and EU Cookie Law.


This website uses the Google AdWords remarketing service to advertise The ICT Bureau across the Internet. This means that we may show relevant adverts about The ICT Bureau’s products and services to previous visitors to our site when they visit third party vendors’ websites, including Google. These third-party vendors, including Google, use cookies to serve adverts based on your past visits to The ICT Bureau website. This allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You can opt out of Google’s use of cookies by visiting Google’s AdsSettings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.


This website and its design, text, graphics and the selection and arrangement thereof and all material on this website is, unless clearly indicated to the contrary, subject to the copyright ownership of The ICT Bureau Ltd and may not be reproduced in any format and in any circumstances without the prior written consent of an authorised person within The ICT Bureau Ltd. Permanent storage, copying or redistribution of these pages is prohibited.


Any sites linked to by our sites or products are developed by people over whom The ICT Bureau Ltd exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information.